Solutions · Experience Design
Placement Transformation Program
Helped reshape institutional placement services by connecting student journeys, compliance processes, digital forms and platform governance.
- Organisation
- University of Notre Dame Australia
- My role
- Solution design, business analysis and cross-functional delivery
- Technology
- Sonia Online · Service design · Digital forms · Process mapping · Governance
The challenge
Placement administration crossed academic, professional and technology teams, with complex compliance requirements and fragmented student and staff workflows.
Existing environment
An institution-wide transformation program spanning placement operations, Sonia Online, digital forms, compliance tracking and multiple disciplines and campuses.
Requirements
- Map end-to-end placement processes
- Improve student and staff journeys
- Digitise forms and compliance workflows
- Support discipline-specific requirements
- Establish safe governance and change control
Solution architecture
Design decisions
Placement was treated as an end-to-end service rather than a collection of isolated screens and forms.
Shared patterns created consistency while preserving legitimate differences between disciplines.
Digital forms, notifications and platform content were designed as connected parts of the same journey.
Governance and staged change control were built into delivery because the workflows support business-critical records.
Experience design
Students encounter clearer preparation, compliance and placement steps, while staff gain more structured workflows for administering and supporting those journeys.
Implementation
The work brings together process discovery, requirements gathering, Sonia Online experience design, digital-form workflows, stakeholder consultation and controlled release practices across academic, placement and IT teams.
Outcome
The program established a more connected foundation for placement administration and student experience, with reusable patterns and clearer governance for ongoing improvement.
What I learned
Transformation work becomes coherent when process, platform, content and governance are designed as one service rather than delivered as separate workstreams.