Experience Design · Web
Accessible Digital Platform Redesign
Redesigned and built public and professional digital experiences across more than 300 accessible pages, including brand updates and UX improvements.
- Organisation
- Blue Knot Foundation
- My role
- UX and web design
- Technology
- UX · Accessibility · Web design · Content design
The challenge
Large, sensitive information environments needed clearer navigation and accessible presentation for public and professional audiences.
Existing environment
Two content-rich web experiences with more than 300 pages and an established service and brand context.
Requirements
- Improve navigation and findability
- Support accessible reading and interaction
- Refresh the visual system
- Work across public and professional audiences
Solution architecture
Design decisions
Information architecture preceded visual changes.
Shared accessible patterns supported consistency across a large content set.
Brand updates were restrained so trust and recognition were preserved.
Experience design
Navigation, page hierarchy and interface patterns were redesigned around how people locate information and support.
Implementation
The redesign combined content structure, accessible component patterns, responsive page design and a staged migration across more than 300 pages.
Outcome
Public and professional users gained clearer, more consistent digital experiences across a substantial content estate.
What I learned
On sensitive services, clarity and predictability are part of accessibility.